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Famous Bloggers is Back

Famous Bloggers is Back!

If you follow me on Twitter or Facebook you probably already know that FamousBloggers.net’s domain name was stolen from my GoDaddy account. After four long days of pain. Finally, FamousBloggers is up and running, thanks to God and the great blogging community, without your support; this story would have been written in a completely different scenario, and the hard work we put together to build this site could become history.

Domain name theft is not new, it happens everyday, crackers are out there hunting domains and blackmailing site owners.

What Happened?

According to GoDaddy, the domain thief hacked my GoDaddy account, he logged in and did a transfer to two of my domains names to another registrar Active Registrar Inc.

Right after that, he sent me an email telling me he purchased my domain names, and he is offering them for sale, he asked for 999 USD for both. (so basically this is a blackmail).

I have exactly 31 domain names with GoDaddy, the strange thing is I found out that only two domain names was stolen FamousBloggers.net and ThesisAwesome.com, so it appears that the domain thief picked only my valuable domains and left the rest. He also didn’t change anything in my account at all. However, I didn’t get any email notification of domain transfer, which doesn’t make sense, and also GoDaddy can’t explain it, which lead me to think the same way Gerald Weber pointed out on his comment (Is it possible that this thief has someone on the indside of Godaddy helping him make the stealing of domains easier?) which also keep me wondering… Is GoDaddy’s the two-step authentication safe?

How he got my account password?

I am not sure, and I really don’t know! But I can say that no one hacked my Gmail email as the account activities show, I just think that my GoDaddy’s password wasn’t strong enough. So, I admit it, I am sharing part of the responsibility.

Also, I use to Sucuri.net to monitor my hosting and DNS changes on almost all my sites, but for some reason I didn’t check their latest warnings, maybe because JectPack plugin (which I am installing on my blogs) do a lot of changes to their scripts and this leaded to several email notifications by Sucuri, so I just didn’t pay attentions to these notifications in the last coupe of months. (my bad)

Now, let me tell you how I actually got my sites up and running in only 4 days, and got a deal with Active Registrar Inc. (the gainer registrar) to request a reverse of domain transfer back to my account.

How I got my Domain Names Back

I’ve got a lot of requests from my friends and fellow bloggers to tell what I did exactly to bring back my domain names so quick, so I will try to make it short and straight to the point, hofully the steps I’ve taken could help someone out there, and save them some time!

Here is the steps I did when I first heard that someone else is taking over my domain names:

  1. I called my domain registrar by phone, which was GoDaddy and reported to them.
  2. They asked me to file a Request for Dispute on Transfer Away.
  3. I started to read about other domain stolen cases. Make sure you read this ICANN page.
  4. I took the whole story to the public, published about it, and share it everywhere!
  5.  I asked my friends for help, advice and spread my story.
  6. I was reading and studding every single advice was given to me in comments & social media.
  7. I reported to the FBI (fbi.gov)
  8. I filed a dispute to Active Registrar Inc.
  9. I report abuse to dnsadmin@afraid.org (free DNS service that my domain names was pointing).
  10. I kept updating my post with hourly break down of events. (I almost didn’t sleep for 4 days)

Documents I needed I provide to Active Registrar Inc.

  1. Scanned copy of my valid driver license and ID.
  2. Copies of domain purchase orders and payment proof.
  3. Emails that were sent to me from the domain thief.

Things that helped me to speed up the process

  • I sent a link to my blog post to all involved parties to show them how serious this community is.
  • The social media buzz (an average of a tweet/10 minutes was made to @GoDaddy from my fellows)
  • FBI report was a good idea (maybe they can put the thief behind bars)

Just for the records

GoDaddy failed in reaching Active Registrar Inc. on their first attempt, Active Registrar Inc. have told me they received  only one dispute request from GoDaddy.

This could cause a tragedy!

Anyways, when GoDaddy told me they have to wait for 5 days to heard back from Active Registrar Inc. I decided to contact Active Registrar Inc. by myself because I am not stupid to wait for 5 days, plus I can’t play the waiting game for 5 days!

That’s why I felt that GoDaddy’s staff are way far from being professionals in solving such problems, at least this is what shows in my case.

Special thanks to everyone who supported me!

To everyone who supported me in this hard time, I really can’t thank you All enough, I know who you are, without you I couldn’t make it!

Thanks to all those who provided me with honest and helpful advice.

I couldn’t hold back my tears when I saw your comments, tweet, shares.. pushing  and encouraging me to continue my fight!

You are just amazing… Amazing!

Special thanks to Active Registrar Inc.

I can’t thank enough the team over Active Registrar Inc. for their understanding, timely respond, and effective decisions.

  • In 24 hours the domain names was suspended!
  • In 48 my domain names was pointing to the correct DNS.
  • And, a domain transfer reverse was placed!

Read the full story and hourly breakdown of events.

How my Business and Sites were affected?

It seems that 4 days down time is not that bad, but I can tell that my online business was affected so badly in the last 4 days when my domains was stolen and sites were down, I can’t afford to have my sites down for 4 days, this is too much time, really!

Speaking about Business…

By looking to my income reports, I estimated my loss to something around $1600, needless to speak about the lost opportunity and those deals I were working on with some partners (which I’ve already lost).

How this affected my site traffic and rankings? Is it coming back?

I can clearly see that Google dropped a huge percentage of indexed pages during the last 4 days, this wasn’t good because FamousBloggers.net gets more than 50% of its traffic from search. So, this is a huge traffic loss.

Here is a screenshot of FamousBloggers stats today (Monday, July 30, 2012):

famous bloggers stats

FamousBloggers has exactly 1,233 posts at the time of writing this post. It’s hard to tell at this point if traffic is coming back or not, I see that Google started to re-index the dropped posts again, but now I am not sure if the boots will reach deeper and re-index them all back.

Speaking about rankings, I see clearly that I’ve lost almost all my best ranking posts and reviews, which will affect my income in the coming couple of months or so, I hope it won’t be a big loss.

My PayPal account is on hold!

I Just got off of phone call with PayPal, I just found out that my account has been under attack, so PayPal locked it so quickly. They’ve told me that someone did several failed trying to login to my account, so the system locked it till I can verify it. And guess what?! Even the customer service can’t verify my account!

PayPal customer service told me that: It looks like your account was on hold at the maximum security, so the only way to verify your account is phone call verification which can be done through a land line. (who still have one of these?!)

Now, I am forced to apply for a land line to verify my PayPal account. I called ComCast and ordered the land line, but appointment is set for next Friday, what a nightmare!

The results is I won’t be able to pay any affiliate commissions for ThesisAwesome.com affiliates till I solve my PayPal issues and remove the account hold! (thanks to the cracker)

Is GoDaddy Secure?

The short answer is “Yes”, how? simply because they have two-step authentication, which was not enabled in my account that time when my account hacked, and probably that’s why the domain thief (the Cracker) was able to hack my GoDaddy account and figure out my password.

Why I will Move From GoDaddy?

Note: What you are about to read below is only my personal opinion based on my bad experience with GoDaddy.

I will move my domains and cancel my hosting account with GoDaddy for several reasons, the most important reason is they didn’t really help me out getting my domain names back, yes they did what they can, what that wasn’t good enough!

If you follow my story, you will see clearly that GoDaddy:

  • Didn’t protect me as a client!
  • Didn’t show any responsibility!
  • Didn’t take a quick action (I was much faster than them)
  • They fail in making the first dispute reach Active Registrar Inc.
  • Complicated things (they work officially but unprofessionally)
  • Didn’t respond to my request to provide required data to Active Registrar Inc.
  • Was about to delay the whole thing for months.
  • They were “almost” about to take it personal (because Active Registrar Inc ignored their late request).
  • They were the last who knows that I got my domains back! (Really?!)

Here is some other reasons why I will move from GoDaddy for good:

1- Their support sucks

I’ve been with GoDaddy enough to tell that their support really sucks compared to other web hosting companies.

FYI, I have worked with HostGator and BlueHost a lot in the last couple of years, and I am able to solve 90% of my clients’ issues without having an access to their hosting accounts. How?

I contact their support, I tell them about the problem, they simply respond and solve it! (It’s not a rocket since, it’s business)

Dealing with GoDaddy’s support team is a different story, NOT all the team members are qualified to provide a proper support for clients, if you are lucky enough you will make it from the first phone call, but in most cases it takes more than one phone call to solve a simple problem.

2- Almost 100% of GoDaddy’s employee can’t make decisions or take actions

You see, in our speedy world, I think companies tend to give more power to their employee and encourage them to make business decisions and take quick actions. The age of hiring dumb people who just made to be followers ended a long time ago! Now, companies seeks people who solve problems.

Personally, I never met someone at GoDaddy who can take a decision towards the client’s business or provide a good solution for a problem, I met only with those who give excuses, apologize a lot, and say “they can’t do anything about it”.

3- Their marketing guys make me feel sick!

Once I got contacted by email from one of GoDaddy’s marketing managers, he mentioned an exclusive discount for FamousBloggers’ readers, and try to convincing me to work with them on the affiliate program to promote GoDaddy’s domain names. I decided to discuss with him because I like to give discounts and free stuff for FamousBloggers’ friends and readers, and because he promised me a big exclusive discount especially for domain names.

I thought this will be easy because he is the one who contacted me, so he must give me a good offer. Needless to say, our discussing took more than two weeks of ping pong emails because each time I sent him an email, he reply to me that he have discuss with his manager and get back to me (WTF? I thought he is a manager from the title in his email signature)

Latter, I discovered that he was offering me the same discount that GoDaddy give to all affiliates. So, I told him if you can’t get me in the exclusive discount coupons for domain names then we better end this discussion. What a time waste!

Why you offer me something that you can’t give?

4- Too much upsells and tons of promotions hit you on the face.

Yes, they can give you good domain prices, but it’s insanely crazy how they designed the checkout process, how many times you have to say “NO” to the stuff they push on your way just to simply checkout and leave?!

Also, it’s well known that when you search available domain names in GoDaddy today, in some cases you just find them unavailable in the next day, you will be surprised that you have to pay extra to get those specific domain names. Some people think that GoDaddy do a trick to charge you more money to get those domains you were looking for. This happened with me, and also to other people who I know.

5- They suspend your hosting for whatever reason!

Basically because their shared hosting is one of the worst ever, and of course because shared hosts has 100 to 200 sites on the same server, you could easily get hurt by any bad code on any of those sites who share same space. When problems happen you will discover that you must to take off your shirt to get GoDaddy’s attention!

At the end all what you get from GoDaddy is: “This is not our responsibility“!

Where I will host my domain names?

I won’t put my domain names in one account anymore, I will probably have more than one registrar, I am between NameCheap, and Active Registrar Inc. (Let me know which domain registrar you recommend, I am hearing you).

Soon, I will transfer my domains away from GoDaddy.

Who shared the story?

A few of my fellow bloggers shared the story of my stolen domain names, and provided great advice and tips for blog owners to help them secure their domain names, web hosting, and their valuable business. I am so thankful!

  1. Famous Bloggers Founder Loses Domain Names - SmallBizTrends.com
  2. Blog Stolen from GoDaddy Account - JustinGermino.com
  3. Think Before Buying or Hosting your Domain on GoDaddy! - PratikDholakiya.com
  4. Is GoDaddy still secure? - ToStartBlogging.com
  5. Protect your Domain Name From Low Life Thieves - LetsBuildWebsites.com
  6. Stolen Domains: A Horror Story of Being Hacked - ITPixie.com
  7. A Shout out for FamousBloggers - IBlogZone.com
  8. How to Increase Domain Name Security : Avoid Domain Theft - WPHostingDiscount.com
  9. Domain Theft: Is Your Domain Name Safe from Hackers? – BloggingTips.com
  10. FamousBloggers.net is Stolen - PRLInternetMarketing.com
  11. Hacked Account - Lawmacs.com
  12. Enable 2-Step Authentication on GoDaddy to Protect your Domains - TechWalls.com
  13. Domain “Famousbloggers.net” Hijacked Over The Weekend - NetProEarnings.com
  14. @hishaman @FamousBloggers Net Nightmare Over! - Dave-Lucas.blogspot.com
  15. One Man’s Fight for his Stolen Domains - HajraKvetches.com
  16. How To Make a Better Password - VinnyOhare.com
  17. The 10 Things You Need to Know to Secure Your WordPress Site - ManageWP.com
The story was shared and mentioned through social media extensively, I imagine the reach went to more than a Million people who knew about this story (because I can’t really calculate it), but here is a quick reach stats based on TweetReach.
Story Reach on Twitter
So, that’s only Twitter, I can’t measure other social networks, private shares, emails, word of mouth… etc.

What I’ve earned!

You see, I now believe in the blogging community more than ever, it doesn’t matter what I’ve lost, really! Because what I’ve won and eared is much much more!

I just can’t explain it with words, only my tears can tell, it’s more than love!

Stay safe.. and.. a BIG…

thank you bloggers

Image © Subbotina Anna, Lina_S - Fotolia.com

I create websites with WordPress, and I develop Thesis Skins. I am a social network lover. I am also the night creature who works hard to keep this project up. Owner and founder of the Famous Blog.

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{ 94 comments… add one }

  • Tauseef Alam December 21, 2013, 8:00 am

    Hi Hamza

    I still remember the day when early morning i got the news in my twitter feed followed by on facebook. I can imagine the pain you must have felt those four days. Today i stumbled to this post i can’t stop myself leaving a comment.

  • Vin Dicarlo November 1, 2013, 5:50 am

    Hi Hesham,

    I just got found your this case study. You asked your reader to share their best domain registerar. Currently i am using namecheap to register my domain and it’s awesome. i strongly recommend namecheap for everyone.

    Anyway, Thanks for your share this case study. your case study really useful. Thanks!
    Vin Dicarlo recently posted..Ways to Create Viral Content that drives Awesome Traffic to Your Website/BlogMy Profile

  • Setiawan Aguz September 19, 2013, 8:07 pm

    Nice to know you successfully managed to get your domains back. I can’t imagine how bad you must feel if you actually lost them; probably it would be the same as losing the kids you have nurtured since they were babies.

    By the way, GoDaddy does suck. I’ve moved to Name.com and NameCheap.com. The don’t offer the same good discount as GoDaddy does but I think they’re much more professional.

  • olamoree July 27, 2013, 7:24 pm

    Glad you were successful… but only because of your persistence. I don’t have many domains, but I use NameCheap because none of their people hunt and kill elephants while neglecting their customers. NameCheap has NEVER caused me any problems in the 10 or so years I have used them. IMHO.

  • Antonio April 17, 2013, 9:21 am

    It sounds like a nightmare. I have more than 200 domains with Godaddy and thinking of transferring them out… their support is really slow in many cases.

    btw, recently I tried to alert someone that their domain name in the administrative contact was going to be deleted and didn´t even respond… now someone else bought that domain and obviously they will lose those domains… some people are really careless… and they are three letters domains…

    Congrats on recovering and thanks for sharing all the specifics…

    Antonio B.

  • Christopher Hofman February 11, 2013, 5:41 am

    Great to hear that you got your domain names back. It’s not every domain dispute which ends happily.

    I really feel that registrars should take more responsibility in educating their clients. Here are three steps that they should follow in your case to avoid that it happens again:

    1) The registrar could send you frequent emails to remind you to update your PW and recommend what makes a PW strong
    2) Send a text file with the WHOIS data for your 31 domains, so you can check that the admin email is one that you control for all these domains.
    3) NEVER give away an AUTH to anyone else than the registrant’s email. In a recent case GoDaddy passed the AUTH on the phone to a former employee.

    I recently did an article about expiring .pl domains which show that registrants give up domain names which allow hackers to access their confidential data…and in the end could steal your domain name.

  • harris January 18, 2013, 7:27 pm

    I got hacked too, But when I fill out dispute on transfer away form it says
    The following errors occurred while submitting the form:”my domain name” : is not a domain at Go Daddy What should I do ?
    Please help

  • Ram December 31, 2012, 5:53 am

    Nice post. No one can take away the hard work you have put into this Famous Blog.

  • Shorya Bist
    Twitter:
    December 8, 2012, 2:26 am

    Hi Hesham Zebida,

    I just came to this post by some link but here i got a shock to know that famousbloggers.net was hacked.I never knew that this can happen now i will take measures from beginning.Its realy pathetic ,but thanks for sharing your experience over it which might help alot of bloggers

    Thank You
    Shorya BIst
    From Youthofest
    Shorya Bist recently posted..Gym workout- Best Gym workout for you- Tips| Gym workout | MotivationMy Profile

  • Sam Hayman September 5, 2012, 7:42 am

    Anyone that uses Godaddy is a fool.

    Its clear there is someone on the inside that’s involved.

    They’re probably a keyword competitor as well.

    You really should issue legal proceedings against them for damages.

    You may be able to start a class action lawsuit as there seems to be a lot of this going on at Godaddy

  • Annabel Candy
    Twitter:
    August 9, 2012, 7:54 pm

    That’s terrible. It sounds as if you hosted with Go Daddy. I use them all the time and recommend them to people who want to buy domain names but not so sure about that now.

    So glad you’re back in action:)
    Annabel Candy recently posted..Blogging Tips A-Z: X, Y and Z for X-Factor, You and ZestfulMy Profile

  • Thu Nguyen
    Twitter:
    August 9, 2012, 1:30 am

    So awesome to have you back Hesham! I can imagine all your worries but by the power of the blogosphere, your sites are ones we can’t lose. Horror stories like these are also ones I like to take note of NOT because of the experience, but because these are true steps which we all have to take to secure our online business.

    Even though it’s not brick and mortar, the communication element which you’ve had to relayed shows that there’s still a lot of work which needs to be done. Thanks for sharing your experience with all of us but most importantly keeping hope alive.

    Your inspiration is relentless.

    -Thu
    Thu Nguyen recently posted..Today’s the Day! Unleash the Blogger’s E-course Launches!My Profile

  • Thomas August 6, 2012, 4:16 am

    No one can take away the hard work you have put into this Famous Blog. You are here to stay and forever will.

  • Navin
    Twitter:
    August 5, 2012, 4:03 pm

    Thank God Hesham, you got your domain back. Your experience teaches a lesson to bloggers like us. Thanks for sharing and warming about your views on GoDaddy.

  • Gautam Doddamani
    Twitter:
    August 4, 2012, 1:17 am

    i had already read your article on your personal blog itself hesham but dropped by here to express my thoughts. its great that you got your blog restored…i personally think godaddy isn’t a great hosting service (even for domain registering)..its only for the showbusiness. i had recommend active registrar and namecheap which are both equally good domain registrars. best of luck in blogging…this article helped me a lot…i will bookmark it in case unfortunate things happen to me. thanks and keep rockin! :-)
    Gautam Doddamani recently posted..How I Setup MaxCDN on my WordPress Blog for FREE within minutesMy Profile

  • Gera
    Twitter:
    August 4, 2012, 12:42 am

    Hi Hesham,

    I’m so happy that your sites are back!! :)

    What a nightmare all the process. I never liked GoDaddy for domains and worst as host. I don’t like their combos like want a bigger fries, check it here, more stuff add there…annoying.
    I use NameCheap, is a clear interface and without upsells.

    Hope you can get back your Paypal account soon and I’m sure that your ranking in Google will return in next re-indexes.

    I bet that you’ll take off the aff link to GoDaddy near the footer ;)

    Take a break and sleep, you deserve it!!

    Have a great weekend :)

    Cheers,

    Gera
    Gera recently posted..CommentLuv Premium Plugin Review: 7 Reasons Why this Plugin RocksMy Profile

  • Melody McKinnon August 3, 2012, 4:03 pm

    I am so happy for you! I just went to check on you on Facebook to see how you were coping with the loss and I couldn’t believe the news. I’m glad to be offering you a happiness hug instead of a sympathy hug. Good for you! Thanks for sharing the experience from start to finish. Many people don’t realize just how easily it can happen.
    Melody McKinnon recently posted..How Top Companies Use Social Media [Statistics] ©My Profile

    • Melody McKinnon August 3, 2012, 4:07 pm

      Oh and I’ve used Dotster for over a decade with no problems. I’ve also sold a domain through them with no problems. Very secure with a free ‘Lock Domain’ feature and privacy options. I’d rather pay a couple of bucks more for peace of mind.
      Melody McKinnon recently posted..How Top Companies Use Social Media [Statistics] ©My Profile

      • Dave Zan
        Twitter:
        August 3, 2012, 8:42 pm

        Thanks also for sharing your experience with Dotster. Stay with them as long as they deliver on what you expect, and they’re also reachable in Twitter if ever.

  • JDIZM August 2, 2012, 5:31 am

    Glad to hear you got your domains back. -1 for GoDaddy customer support. I bet the tweeting annoyed them =]

  • Chris
    Twitter:
    August 2, 2012, 4:20 am

    Hi Hesham,
    great you are back! It shows professionalism of Active Registrar Inc. and something else from GoDaddy…
    BR, Chris

  • Kostas
    Twitter:
    August 2, 2012, 2:50 am

    Nice to be back Hesham, I had read at your personal blog what has happened to your domains and I couldn’t believe it, Godaddy really sucks, I was hosting my blog there until recently and you just have to wish no problem to happen to you cause if something goes wrong you have to wait for a long time and when they manage to answer you, their answer is not helpful at all. Anyway hope this domain thieft will pay for his crime, probably they could find him through the email he sent you to blackmail you or somehow else. Then a lawsuit to him and compensation of a few tens thousands of dollars for the damage he has caused could turn this problem to a profitable deal :)
    Kostas recently posted..Is Your Industry Boring? No Problem, You Can Still Use PinterestMy Profile

  • Glen
    Twitter:
    August 1, 2012, 10:09 pm

    Hesham,

    This is a good and very detailed story. Good thing you got the domain name back. This is not something that we all expect most especially if we’re running websites that are working well in the last N years. What a night mare!

    This just only show that if you do get products from a not-so-good company like GoDaddy, you get not so great services. There are actually a lot of web solutions company that gives you close to their prices, sometimes free, but the quality of support is awesome!

    Best and more power!

  • Gerald Weber
    Twitter:
    August 1, 2012, 6:37 pm

    Hesham,

    You are sooooo right about Godaddy. Not only does their support suck, but any time I’ve bought a domain name they BOMBARD you with extra offers on the way to the check out. Soooo annoying man.

    I use Name Cheap. As their name implies they are relatively inexpensive. Their interface is simple and easy to use and their support is good. Nuff said.

  • bbrian017
    Twitter:
    August 1, 2012, 8:24 am

    Hesham, I’m thankful to know everything is back as it should be and that was in pretty fast time as well. Now we can get back to what’s most important, that’s blogging :)
    bbrian017 recently posted..10 Reasons Your Blog Will Never Be SuccessfulMy Profile

  • Anton Koekemoer
    Twitter:
    August 1, 2012, 4:19 am

    Hi Hesham,

    Welcome back! Hope everything has been sorted with your Hosting provider etc. There has been quite a large number of hacks reported over the last couple of months – this is quite scary and a good wake up call to a lot of webmasters to revise their security options. Thanks for sharing the experience.
    Anton Koekemoer recently posted..Part 1: Monitoring on the social web for market intelligenceMy Profile

  • Rahul Kashyap August 1, 2012, 4:15 am

    congratulation @Hesham Zebida you come back plz now be careful :) today me elated :)

  • Mahesh Verma August 1, 2012, 4:10 am

    thanks @famousbloggers you come beak. i was visited your site last 2 day finally you back hurry now plz give me more information about blogging i am know to blogging :)

  • chandan
    Twitter:
    August 1, 2012, 3:30 am

    Hi Hesham, congrats for get back your domains and it is also good idea for you to leave godaddy now. Best of luck to you.
    chandan recently posted..Why the Cloud is a Big Deal for Small Businesses [Infographic]My Profile

  • Bui Diep
    Twitter:
    August 1, 2012, 3:06 am

    Dear Hesham Zebida
    Thank you for sharing your experience about this case, it very clear and helpful for domainers and bloggers like me. Congratulations your famousbloggers.net is back. I think alot about my domains at Godaddy Registrar now, do hope that their service will better….Thanks alot for your experience post, I am sure it is big lessons about \\\”Protect Domain Name\\\”

  • Picas August 1, 2012, 2:03 am

    It seems that GD workers like zombies and they dont care clients with small portfolio …after this case maybe a big move from GD to another registrar happen again ???

  • Naser
    Twitter:
    August 1, 2012, 1:48 am

    Good to hear that you got your domain back. Thanks for sharing your experience with GoDaddy. I was thinking to register a domain name on GoDaddy but I think I should go for HostGator now. Hope you don’t encounter any future problems like this……

  • Astro Gremlin August 1, 2012, 12:55 am

    Holy mackerel, Hesham! What a nightmare. Thanks for sharing your story, and sharing your candid assessment of GoDaddy. I have several domain names registered there!

  • Justin Mazza
    Twitter:
    July 31, 2012, 10:45 pm

    Glad to hear you were able to resolve this Hesham. I was following your saga on Google +.Customer service is and always will be what makes or breaks a business.
    Justin Mazza recently posted..Fear Based Living and the Triune ForceMy Profile

    • Main Uddin
      Twitter:
      August 1, 2012, 12:48 am

      Hesham Zebida @ thanks the Almighty Allah who hears your hard working.Personally your story was shared with us Mairaj Pirzada in a FB group and this story links given by another famous blogger Ileane Smith.How thanks for the long analysis and passion of crisis time.
      Main Uddin recently posted..Close relationship between MIS and blogging systemMy Profile

  • Ritesh Sanap July 31, 2012, 10:39 pm

    exactly same thing too happened to me 2years ago, my domain name was transferred to limedomains, without any messages of transfer or anything, the sucker, totally changed my site and then started to advertise for selling it.

  • Fran July 31, 2012, 8:28 pm

    Hi Hesham, I am so relieved that your agony is over and you have published this post for every one\’s knowledge. Thank you for being so considerate and providing all it took you to get it. it is helpful to know that it was your own effort that worked. I never thought of domain stealing before. Keep up the good work and enjoy your domains. Famousbloggers, is a pillar for the blogging community and stealing of this domain would have been a great loss to the community as well. Any how this isbehind you now, you have your domain and the community have it\\\’s pillar. Everything worked out. Be happy and go on with your jouney :-)

  • Kevin Pagarigan
    Twitter:
    July 31, 2012, 6:59 pm

    Great job on getting your domains back! Sometimes you can’t rely on anyone else but yourself. I’ve never liked GoDaddy to begin with and this just confirms how bad their customer service are. I still have one domain left under GoDaddy. I’m definitely transferring soon!!!

  • James
    Twitter:
    July 31, 2012, 5:56 pm

    Hesham,

    Congrats on getting your domains back. After talking with you, I am seriously thinking about leaving GoDaddy as well. But I just renewed my domains last month so I don’t want to pay up again for a transfer.

    Thanks for the detailed article on how you got your domains back. I am adding your article to my bookmarks for later use :)
    James recently posted..Protect Your Domain Name from Domain ThievesMy Profile

  • Lani July 31, 2012, 4:29 pm

    Aloha.. gosh I’m glad to read you got your site back and things some what in order. what a nightmare and you would think the original company who issues us the domain names should be fully in charge and it doesn’t seem that way. This is my first time hearing about your story and thanks to Ileane Smith, for sharing it on her fb, so here I am.

    Of course, I had to share this on my other social sites, you never know who might be going through the same situation and you have a solution here. I truly appreciate all that you have shared here and what steps to take in case we fall into a predicament as this, I hope it upon no one. I hope Godaddy find your situation important and correct it and make it known to all buyers about the 2 step authentication. I just read this today, their top guy resigned. Again, I am glad I came by and thanks for sharing! Mahalo, Lani :)
    Lani recently posted..Run A Website Speed Test And Analysis On Your SiteMy Profile

    • Rahul July 31, 2012, 10:51 pm

      Correct Lani, I host my websites in DreamHost, I am also thinking of whether DreamHost people are sufficient to handle these kind of Hackers, they dont have 2 Step authentication :(

  • Jules Webb
    Twitter:
    July 31, 2012, 3:48 pm

    Wow, what a story!
    Thanks for sharing all the gruesome details. I was really impressed by Active Registrar, and I hadn’t heard of Sucuri before. I don’t use GoDaddy myself, and after reading your experience with them I don’t see any reason to.

    I’m so glad that you were able to resolve this, and all things considered, in record time.

    RE: Paypal – I use the send my mobile a PIN verification along with the regular un and pw login. Are you saying that you didn’t have this set up, OR you were using this type of verification and you still got locked out? I’m curious because like you I don’t have a “HM” phone and am wondering what additional steps can be taken to prevent this.

    NOTE: I use http://keepass.info/ to organize and manage all the account access information. It has it’s own pw generator built in so you can create secure pw on the fly. It’s simple, free, and worth checking out—I love it.

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